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Guildford Rd, Fetcham, Leatherhead KT22 9BL, UK – 01372 377674
Good things: The changing rooms are normally clean. The lifeguard ratio on the pool seems good and representative that safety is taken seriously. Equipment in the gym seems well maintained, there are rarely machines out of action and pads etc are normally in intact and safe (one split on a weight machine last week). Its not ostentatious. Bad things; pool used for many different activities and not always available. I can never really say I've had a glowing staff interaction but I have never had a terrible one either, worst at the reception area where staff are busy, adequate but perfunctory. In the gym it would be good to see the instructor on duty floor walking a bit more. Maybe the secret is to pay staff better and offer more customer service training, I've personally found that happy staff make for happy customers. In terms of design in the gym the free weights area is crowded and the functional training area opposite cluttered, possibly this is due to current trends, everyone is a weight lifter, box jumper, rope whacker at the moment and the interest in old fashioned CV machines and fixed weight machines is less. However, I am not convinced that these free weights and functional training zones works in anything other than an instructor lead sessions or at least instructor supervised areas. Without staff supervision they just end up a mess. If it is a focus maybe lose some of the CV machines and increase the free weights area and get the instructors out floor walking more. Opening hours at weekend too short they aren't competitive and a lot of us work much later.
Decent venue. Good size car park (be careful of the time restriction). Nice squash courts.
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